Tradehome Shoes Customer Service Policies
At Tradehome Shoes we value every customer and continually strive to meet your needs and exceed your expectations. If you are unhappy with a product or service you have purchased from us please use the resources listed below to assist you.
Return Policy –
A note to our valued customers:
Every manufacturer of footwear represented at Tradehome Shoes warranties their product free from defects in materials and workmanship. Tradehome Shoes personnel are authorized to determine if a defect in either material or workmanship exists. According to the manufacturer policies, footwear found to be defective will be: repaired, replaced, or credited based upon pro-rated wear. All product returns/exchanges should be handled directly at a Tradehome Shoes showroom location. Please bring a copy of your original receipt and packaging along with the product, this information is needed to expedite the return at the showroom.
- Manufacturers represented at Tradehome Shoes do not warranty footwear in instances of abuse, negligence, comfort, improper fit, or excessive wear beyond the footwear’s useful life, intended design capabilities.
- Returns will be permitted as long as the footwear is returned in “new” condition and is accompanied by the original packaging and a receipt.
- Exchanges may be approved on footwear in “new” condition regardless of original packaging and receipt; however, value of credit will be based upon the lowest advertised Tradehome sale price of that item.
- Footwear that has been worn outside, on the job, or in any other condition that renders the footwear less than “new” cannot be returned.
- Exchanges may be approved on footwear in less than “new” condition only if accompanied by the original receipt; value of credit will be pro-rated based upon date of purchase and wear.
- Refunds will be issued based upon the original form of payment.
- Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Tradehome Shoes wants you to be satisfied with your footwear purchase. We want to, whenever possible, assist you in finding the proper footwear for your intended use, work with you to achieve proper fit and help you select footwear care products to extend and enhance the performance of your footwear purchase.
We also want to assist you in resolving your defective footwear issues if and when they occur.